FAQ

You can visit our branch or call our Bank during banking hours. 

For online funds transfers, you can check the account balance and transaction history through the [Accounts] function. For scheduled funds transfers and stop payments, you can go to the inquiry function in [Transfers] and [Stop Payments] function respectively to view the information.

You should check your connection to your Internet Service Provider (ISP). The problem may also be due to heavy traffic on the Internet. In such case, we recommend that you try to connect again later.

To stop the blocking of Cyberbanking’s pop-up windows, try one of the following 2 procedures:

A. Accept the pop-up windows being blocked

1. Open Google Chrome Click the Chrome menu icon. (Three dots at top right of screen.)
2. Click on Settings
3. In the "Privacy and security" section, select "Site Setting"
4. Click "Pop-ups and redirects"
5. Select "Sites can send pop-ups and use redirects", the system will automatically save your settings.

1. Open Google Chrome
2. Click the Chrome menu icon. (Three dots at top right of screen.)
3. Click on Settings
4. In the "Privacy and security" section, select "Site Setting"
5. Click "Pop-ups and redirects"
6. Under [Allowed to send pop-ups and use redirects], add the following web addresses: