FAQ


Introduction of Cyberbanking

Cyberbanking is the convenient electronic banking service provided by The Bank of East Asia, New York Branch. With Cyberbanking, you can manage your finances and operate your accounts via the Internet anytime, anywhere.

Both personal and business account customers can apply for this service.

Cyberbanking is free of charge.

Deposit Accounts
  • Checking Accounts
  • NOW Accounts
  • Money Market Deposit Accounts
  • Certificates of Deposit (Time Deposits)

Loan Accounts
  • Mortgage Loans
  • Construction Loans 
 

The following services are currently available in Cyberbanking: 

Cyberbanking Enquiries & Transaction-related Services

Account (Main screen) View the account balances and status of all your linked deposit accounts, select to view and download transaction histories and select to stop payments or make transfers

Transactions View transaction histories and check images for a specified range of dates, amounts and / or check numbers

Download Download transactions posted after your last download, since last statement or between a specified range of dates, in formats accepted by popular software packages

Stop Payments Submit stop payment requests on a single check or a range of checks

Transfers Transfer funds between your own accounts within the Bank

Statements View, print and save a copy of previous bank statements online in PDF, HTML and Text format



Options
Personal Change your PIN or assign / change your e-mail address for receiving emails from the Bank

Account Assign pseudo name for your linked accounts and account display order

Alerts Create different types of alerts, including event alerts, balance alerts and item alerts for your linked accounts

Display Personalize the screen display within Cyberbanking



Others
Contract Send messages to and receive messages from the Bank within Cyberbanking
 

If you access the Internet with the recommended hardware, software and browsers, you can access Cyberbanking services 24 hours a day, 7 days a week (except during system maintenance), which allows you to conduct your banking anytime, anywhere.

NY Cyberbanking has been tested on the following desktop browsers.

Supported browsers:

  • Google Chrome
  • Microsoft Edge
  • Firefox
  • Safari (Apple/Mac Users only)

Please use the latest version of browsers for best performance.

If you encounter problems when using our Service, please check the setup of your computer. You may also contact our service hotline during banking hours for assistance.